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Return & Exchange Policy
Welcome Vitamin D Consultancy, where your health and satisfaction drive everything we do. Our commitment to delivering top-quality food supplements is unwavering, and it’s all underpinned by the trust you place in the Vitamin D Consultancy Limited brand.
Your Happiness, Guaranteed
1. Hassle-Free Returns
Not entirely satisfied with your purchase? No problem. We accept returns of unopened, unused products within 30 days from the purchase date. Your items must be in the original condition, with all seals, packaging, and labels untouched.
2. Simple Return Process
Initiating a return is easy:
- Self-Service: Initiate a return directly through your account on our store.
- Customer Support: Reach out to our friendly team at info@vitamindconsultancy.com within 30 days of your purchase, citing your order number and return reason.
- We’ll provide a Return Authorization (RA) number and return instructions, including the address to which your items should be sent back.
3. Quick Refunds
Once we receive and validate your return, we’ll notify you and promptly issue a refund to your original payment method. Please allow a few days for the refund to reflect in your account.
4. Exchanges Made Easy
While we don’t offer direct exchanges, you can return an unwanted item and place a new order for the item you prefer. For added convenience, we can dispatch your new selection with a return label for the original item.
Understanding Shipping & Costs
5. Shipping Costs:
The customer is responsible for return shipping costs, except in cases where the return is due to our error (e.g., incorrect or defective item sent).
6. Addressing Damages or Defects:
Received a damaged or defective item? Please contact us immediately via WhatsApp at +44 7592 244022, email at info@vitamindconsultancy.com, or through our store chat within 7 days of receipt. We will take care of the return shipping costs and ensure you receive a perfect replacement.
We’re Here for You
7. Questions or Concerns?
Our Customer Support Team is eager to help. Contact us anytime at info@vitamindconsultancy.com or WhatsApp: +44 7592 244022.
Your exceptional shopping experience at Vitamin D Consultancy Limited is our priority.
Thank You
Choosing Vitamin D Consultancy Limited for your nutritional needs means a lot to us. We’re excited to continue supporting your health journey.
With gratitude,
The Vitamin D Consultancy Team
Beck Mill, Reva Syke Road, Clayton, Bradford, United Kingdom
WhatsApp: +44 759 224 4022
